Delete your account

Delete it in the app (fastest)

1. Open the Easyfix app and sign in.
2. Go to the Profile tab.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Your account is deleted straight away and you are signed out.

Deleting your account cannot be undone.

Can't use the app?

Email us at hello@easyfix.co.za with the subject "Delete my Easyfix account" and the phone number you registered with. We will check that the request is from you before we delete anything, and we aim to complete it within 30 days.

What is deleted

• Your profile and login
• Saved cards, saved addresses and bank details
• Notifications, loyalty points and unused rewards
• Your subscription
• Marketplace listings you posted
• Identity and trade documents you uploaded (service providers)

What we keep, and why

• Booking records, including the service address, are kept for 5 years because we are required to keep financial records for legal and tax purposes.
• Your name is removed from chat messages and reviews. The messages and reviews themselves stay with the booking they belong to, shown as from a deleted user.
• A service provider's profile is anonymised rather than removed, so completed jobs stay consistent.

When deletion is blocked

We cannot delete your account while:

• You have a booking in progress. Complete or cancel it first.
• You are a service provider with an unpaid earnings balance. Request a payout and wait for it to be paid first.

The app tells you which one applies. Once it is sorted, you can delete your account.